Retrieving a lost registration code

You can retrieve your license key from the Zugg Software Store.

  1. Go to the Zugg Software Store
  2. If you already have your Store login password, skip to step 3.
  3. Your store login information was emailed to you when you purchased the software.  If you have an old product or have lost this login information, click the Recover Password link and enter the email address that you used to purchase the software.  Your login information will be emailed to you.  If your email address has changed or you have forgotten it, you will need to email your purchase information (such as the order number) to support@zuggsoft.com.
  4. Enter your login username (your email address) and password and click the Log In button in the My Store Account section of the store.
  5. After you have logged in, click the Order History link in the My Store Account section of the store.  This will display a list of all software you have purchased from us.
  6. Click the order for the product you need the license key for.
  7. When the order details are displayed, click the Retrieve License Key button.  This will send a new license key to your email address.
  8. You can use the Modify Profile link to edit your email address or store login information if you wish.

Note that you are restricted in retrieving your license key to once a month.  If you need your license key more often than this, then you will need to send your purchase information to support@zuggsoft.com and request an exception to this policy.

We are unable to recover any old eLicense registration codes.  To recover an old eLicense code, download the new version of the software and run it.  If a valid eLicense code is detected on your system, an Upgrade button will be displayed.  Click this upgrade button to convert your old eLicense code to a new license key.

For more help with order or licensing questions, see the License FAQ